Everyone should know the rights and obligations of consumer protection. Patients, as the consumer, it is proper also knows everything there is in this regard to ensure the health of himself.
Knowing the true consumer protection has a noble purpose, namely as much as possible to eliminate practices that could harm either party. It is primarily aimed at those who are most vulnerable in society. They are vulnerable include children, pregnant women and the elderly.
Protection for patients can appear in a variety of ways, ranging from the right to choose a doctor, received treatment, get comfort, security and safety to enjoy the goods or services to the right to get compensation if in fact the service or drug is received does not match what was promised.
Another important point that is guaranteed by law in order to provide consumer protection is the right patients get the right information, clear and honest about the condition and guarantee of goods or services to be received. In other words, patients are entitled to all information related to medical conditions and medications from the health providers or hospitals.
What are the rights of man as a patient?
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| Time for All Parties Understanding Consumer Protection for Patients |
Consumer protection to patients are also attached to the health workers. This is evidenced by patient must get approval when they want to perform any medical procedure. An appropriate form of consent from the patient is given after patients get a full description.
Some of the things below is a matter that must be explained to the patient by the doctor or the hospital:
- diagnosis and procedures for medical action;
- purpose medical procedures performed;
- the risks and complications that may occur;
- Another action alternatives and their risks; and
- the prognosis of the patient's condition to the action taken.
Another thing which is also the patients' rights in the framework of consumer protection are:
- get a full description of the medical measures;
- ask the opinion of another doctor or dentist;
- get a decent service and in accordance with medical needs;
- refuse medical interventions; and
- get medical record.
Not just the doctor, the hospital or healthcare provider also become stakeholders in implementing consumer protection for patients. For example the hospitals, are required to provide information on the rights and obligations of patients. In addition, the hospital is obliged to provide the services that humane, fair, honest, and without discrimination against patients.
Consumer protection to patients also include rights to quality health services in accordance with professional standards and standard operating procedures that have been determined by the government. Other rights attached to the patient is guaranteed by law are getting the services effectively and efficiently so as to avoid physical and material losses. Patients are also entitled to choose the doctor and treatment classes according to their wishes, but still have to comply with regulations in the hospital.
In addition to the above matters, it is the rights of patients as they undergo treatment at the hospital according to the rules written in the law:
- if any, filed a complaint regarding the quality of service obtained;
- requesting consultation on the illness to other doctors who have License Practice (SIP) both inside and outside the hospital where medical treatment;
- get the privacy and confidentiality of the illness, including medical record data;
- received information that includes diagnosis and procedures for medical action, the purpose of medical action, alternative measures, risks and possible complications, and prognosis personal conditions of the actions taken and the approximate cost of treatment;
- approve or reject the actions that will be given health workers against illness;
- accompanied by family when he was in critical condition;
- undergo appropriate religious worship or beliefs held as long as it does not interfere with other patients;
- get a guarantee of security and safety for hospitalized;
- submit proposals, suggestions, and improving the treatment of the home;
- sued and / or sue the hospital if it suspects has been providing services that do not meet the standards, either civil or criminal; and
- complaining about the service of the hospital that does not comply with the standards of service through print and electronic media in accordance with the provisions of the legislation.
On the other hand, in addition to the protection of consumers, patients also have an obligation that had to be carried for himself treated in the health care institutions. For example, patients are required to provide complete and truthful information about his health problems, adhere to the advice and guidance of a physician, comply with regulatory requirements in which he was treated, and give a fee for the services received.
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